What we do, what you do.
You can trust our team to take care of all the finer details of managing your rental property.
We leave nothing to chance, giving you peace of mind and time to focus on other priorities.
Here’s a snapshot of how we manage your property:
1. Finding Tenants
After marketing your property, we short-list tenants and conduct referrals with their current and previous landlord/agent. We confirm their employment and check them against a National Tenancy Internet Database to see if they’ve been previously lodged as a bad tenant.
We provide guidance on their tenancy rights and obligations under the Residential Tenancy Act, and prepare a Tenancy Lease Agreement which covers terms and conditions, bond, ongoing rent and other costs associated with their tenancy.
2. Inspections And Property Reports
Before a tenant moves in, we thoroughly inspect every area of your property. We check the condition and cleanliness of walls, ceilings, light fittings, window treatments, stoves etc and record any marks, scratches and dents. We also take photos as a visual record of the condition of the property.
We provide the tenant with a detailed property condition report. Once this and all other forms have been signed, we ensure bond money is collected and the first payment of rent is received before handing over the keys and possession of your property.
We conduct the first rental inspection six weeks after a tenant moves in, followed by regular inspections every three months. We note any repairs reported by the tenant or that we’ve observed, and any other recommendations needed to assist you in keeping the property in the best condition possible.
We attend to urgent repairs in accordance with the Residential Tenancy Act and respond to other repairs as per your instructions using our network of contractors. We document which repairs are the tenants’ responsibility versus yours, and we also handle compliance issues such as smoke alarms, RCDs and security.
When the tenant advises us of their intention to vacate, we send them detailed information on our expectation of how the property needs to be presented, and we arrange to have a special water reading performed.
We only refund the bond after all monies are paid by the tenant, including any outstanding rent, water bills or other fees.
3. Financial Management
We manage all the rent and collection payments on your behalf, depositing them into your bank account monthly. Sometimes we may need to contact the tenant to remind them they are in arrears, and we
follow up with arrears notices and other procedures.
We provide you with both monthly and yearly financial statements, accounting for all monies we have handled and disbursed to you, on your behalf and in accordance with legislative requirements. We also provide any tax invoices from contractors or other disbursements upon request.
Talk to us about how we can help manage your rental property.
